1. Shipping Methods
We offer multiple shipping methods to cater to your preferences. Options include standard shipping or express shipping. The available methods may vary based on your location.
2. Processing Time
Orders are typically processed within 3 business days. Please note that processing times may vary during peak seasons or promotional periods.
3. Shipping Time
Shipping times depend on the selected shipping method and your location. Standard shipping usually takes 15 days, while express shipping may deliver within 7 days. International orders may take longer due to customs processing.
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status and location of your shipment on our website or the carrier's website.
5. Shipping Costs
Shipping costs are calculated based on the selected shipping method, weight, and destination. The exact shipping cost will be displayed during the checkout process before payment.
6. Customs and Duties
For international orders, customers are responsible for any customs duties, taxes, or fees imposed by their country's customs authorities. Moyolu is not liable for these additional charges.
7. Shipping Restrictions
We currently ship to all countries / regions. If your country is not listed, please contact our customer support team for assistance.
8. Contact Information
If you have any questions or concerns about our shipping policy, please contact our customer support team at hello@moyolu.com.
